when we open or close a ticket the queue counts at the top of the main ticket list can take a few mins to update even if we refresh the page.
any ideas where i can start looking to adjust this, not even sure what files generate his data....
Queue Counts slow to update
This is correct.
The counts are pretty server load intensive to calculate, and in order to improve performance these numbers are cached.
awesome, I have reduce my fork of osticket down to 30 everything seems fine my end
the key is to modify the $ttl from 5 x 60 to a better value. e.g. 30