Is there currently a way to stop this from coming up when you click "new ticket"

We have found it is faster for us to create a ticket if we first close this window then enter the users name in the first field on the next screen.

Thanks in advance!

    There is no configuration option to disable this.
    But you can just hit ESC to bypass it.

    2 years later

    thomgann
    I think you can comment out following code, but not sure if that will break anything else

    /include/staff/ticket-open.inc.php

    Lines 500 to 510 comment out
    /*
    <?php
    // Popup user lookup on the initial page load (not post) if we don't have a
    // user selected
    if (!$_POST && !$user) {?>
    setTimeout(function() {
    $.userLookup('ajax.php/users/lookup/form', function (user) {
    window.location.href = window.location.href+'&uid='+user.id;
    });
    }, 100);
    <?php
    } ?> */

    If you want to see the dialog again, just click on the "Add New" it will pop up

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