Using version 1.12.3

I'm just looking to do the same for my support desk that I do with all my Wordpress installs. Put the software in a subdirectory, but rewrite all access so it comes from root.

So I've installed in subdomain.domain.com/desk/
I would like all access to happen at subdomain.domain.com/

I've used the same rewrite rules in htaccess that I always use for WP, but it looks like internally OST is always forcing everything to point to the actual directory it's installed in, "desk" in this case. So while I can access the desk like I want, all the links displayed and any navigation will take the user into /desk/ from that point onwards.

How can I make it so that nobody ever even knows there is a 'desk' folder in use?

    And to make matters worse... I saw there was an update available (1.14.1) so I went ahead and "updated", only to discover that it doesn't update - it installs an entire new copy of the support desk, in a directory called "upload"! Now I understand why there are so many posts here about people having put their desk in a folder called upload.

    The impression given by downloading the latest update is that it will update your installation. This is really not handled well.

      anostuser Put the software in a subdirectory, but rewrite all access so it comes from root.

      I've personally not tried to do this. I've always used a support.domain.tld format for my help desks. Maybe someone else can assist you with this.

      anostuser And to make matters worse... I saw there was an update available (1.14.1) so I went ahead and "updated", only to discover that it doesn't update - it installs an entire new copy of the support desk, in a directory called "upload"

      Then you didn't follow the instructions on how to upgrade properly. You are supposed to copy the contents of the upload folder over your installation. Or delete the files and copy them into the directory and restore your configuration file (ost-config.php)

          Using subdirectories is much nicer from an organization standpoint, IMO. I like knowing that one folder contains my support desk, another might contain a WP install, another might contain my software licensing system, etc. But all I have to tell anyone seeking support, is go to support.mydomain.com.

          As for the update... I didn't see those instructions and if they were there they certainly didn't jump out at me. All I got was a prompt to download the update, which I did, and then instructions on running it, which installed a whole new desk. Oh well now I know I suppose. Sounds like I'll have to ask elsewhere for my rewrite question.

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