Hi all,
New in osTicket, but I have successfully install & manage it, it's great
My server information is:
osTicket Version v1.14.1 (f1e9e88) — Up to date
Web Server Software Apache/2.4.6 (CentOS) PHP/7.3.13
MySQL Version 5.5.64
PHP Version 7.3.13
Everything seems to work fine, but the following:
(Before this, I have read forums and discussions, and patches)
When you create an agent, it doesn't send any mail (have double check my configuration); I have to create the agent, then assign a password, then the agent login (I told him personally) and then change the password. I have tried a patch that sends the mail modifying the staff.php file; but it leads to another issue:
The URL sent in the e-mail is wrong as: "<a href="http;//server.com/scp/server.com/passw.......". Meaning that the URL is mixing with the path..... I'VE CHECKED THE TEMPLATES already.
But, this is leading to.....
When a user is registered via web, the system sends an email and the user activate and can ask for a password reset (everything works)... BUT if you add an user directly from scp (staff), and then check the user and click on "REGISTER", the system sends an email with exactly the same wrong URL.
If you delete the preceding path, the system goes and register the user.
But if you ask a password reset from the scp (staff) to an user, same issue....
So, I think the problem is really in scp user and agent management and its behavior with the accounts
Hopefully, there will be an upgrade or patch
