404 Not Found / when opened from Email

uisestok

Hello,
This problem has got me very confused. when receiving an email about a new ticket opened or assigned, I click on the number (which based on the link of the ticket like: http://www.volls.se/support/scp/tickets.php?id=379) it tells me 404 Error.

But if I open the Admin Panel and open the ticket on the ticket (which is based on the same link exactly) it opens.

Please, can anyone explain to me what's happening.

UPDATE I tried to reinstall the ticket system, but unfortunately I get the same problem.

ntozier

I mean you haven't really given us much to go on here. Perhaps you should help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?
Both urls?
[unknown] webserver error logs?