Connection Failed IMAP/POP

markpcs

I have a problem with IMAP configuration. Although the parameters are correct, I receive the "Connection Failed" error.

markpcs

I tried pop, imap, ssl, no-ssl...... 143,993,995...

ramrajone

Take a look at this post, it may help you out:
https://howtohelpdesk.com/osticket-email-settings/

markpcs

ramrajone Please help me... 🙂

markpcs

Thank you ramrajone but it doesn't work. I tried different account from different hosting.

markpcs

SMTP is working....

Radit

same issue here.
Cant Fetch incoming mail.

SMTP is working fine

ntozier

Connessione rifiutata

I'm guessing that it translates into "Connection refused". Google translate agrees.
This error means that the IMAP server rejected/refused the connection attempt made by the webserver/software. I find that most of the time this is caused by either a firewall software on the webserver or on the mail server.

markpcs

ntozier Thank you ntozier for your message.
Osticket is installed on aruba hosting and can be managed via cpanel. I tried to disable the firewall inside the cPanel but the problem persists and I do not think it is due to security levels within the webserver.
I doubt that the problem is the mail server that blocks because otherwise it would lose its function as a mail server 🙂
Through mail client everything works regularly.
Thanks

ramrajone

Error is about connection, so double check firewall like @ntozier said
You also have on your screenshot Nome dell'host as: ssl://out.postassl.it, you don't need to put ssl://
if you are using email service like Gmail, you need to create app password

markpcs

ramrajone Thank you Ramrajone.
I use Aruba, but in any case the outgoing mail works perfectly. I used that wording because in google I found some people who used the smtp server in this way.

ntozier

markpcs Through mail client everything works regularly.

Are you running the mail client on the same machine as the webserver is running as? If not then it doesn't indicate anything one way or the other. Also you haven't told us how you have your mail client configured so we wouldn't be able to compare.

Regardless the connection is being refused by the mail server, you would have to look at the mail server / connection logs to find out why. If you do not have access to these logs then you would need to contact your host to have them look at the logs.

in your first screen shot you have IMAP on port 143. We don't know if your mailserver accepts connections on that port (no encryption). Many companies have moved away from allowing that. You would want to check if your host accepts that.

in your second screen shot you have IMAP + SSL selected and are using the port for POP3 over SSL. Which definitely will not work.

markpcs

To rule out that it is a problem of the webserver, I tried to install osticket even within my corporate network, where my outgoing firewall does not block anything and where the network PCs with the same parameters as the mail server work perfectly.
In my opinion itsn't a network problem but how to authentically osticket.

juliolemos

Good Morning!
I'm having the same problem. I am testing the new version of Osticket in a test environment. But in the production environment I have an older version (v1.10.4) of Osticket and it works normal. I have my own email domain, I created an imap box and use it to open tickets.

ntozier

@juliolemos please do not hijack someone else's thread, please start your own.

juliolemos

I thought it wasn't necessary because it's the same problem. But I start another one.