Here is my Help Desk System Information:

Thank you for this great Help Desk Ticket System - osTicket (v1.14.1)!!!

Now for a dumb question.... he he he

How can I get the text area when going to post a ticket reply to my customer to automatically default to:

Default Font = Arial (for example)
Default Size = 12 Point (or in Pixel Size or such)

Is there a template I need to modify to accomplish this? Or it just a simple setting change inside the Admin Panel somewhere? Or am I missing something all together on this one. LOL

The idea I have in mind is to open a ticket and begin to reply already set to go with the correct font and font size. No big deal but it would be nice..... 🙂

Many Regards,
BlackHawk17

My bad I uploaded the before upgrade screenshot by accident....now you can see I have osTicket v1.14.1
Thank your for your help and I will checkout your link.
Regards,
BlackHawk17

ntozier

Yes, it took me a little while but through trial and error I found the lines I needed to modify in the redactor.css
Then if you want it to match the way it is on your screen you must adjust the email reply template. So all is good.

It was fine the way it was too but nice to have a little more control over it. 🙂

Thank you for your help....Regards, BlackHawk17

    Very welcome. Any chance you can post the lines and such here that you altered in case someone else has the same question so I can answer it better?

      ntozier

      Yes of course,

      redactor.css file located under upload/css

      Note: under .redactor-styles {

      Line Numbers with Original Settings:
      1046 font-family: "Trebuchet MS", "Helvetica Neue", Helvetica, Tahoma, sans-serif;
      1047 font-size: 1em;

      Line Numbers with my Custom Settings:
      1046 font-family: Arial, Helvetica, sans-serif;
      1047 font-size: 1.1em;

      Not a huge difference in the font family but the visual increase in font-size was nice as I run the Chrome browser screen at either 100% or 110%.

      As far as the posted reply I just made sure the reply template was in Arial and it looked great on the receiving end.

      Details:
      osTicket Default Template (HTML) (System Default)
      then the Response/Reply Template
      I just made the %{response} Arial like this:
      <span style="font-family:Arial">%{response} </span>

      Thanks again for the upgrade v1.14.1 upgrade working good so far on my end. And thank you for all your great Tech Support.

      Regards, BlackHawk17

        Thanks for posting that @BlackHawk17. Hopefully someone else who has the same question will see this and it will help them. I'm going to mark this as resolved and close the thread.

        ntozier changed the title to [resolved] How to set Default Font and Size for Ticket Post Reply?.
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