activation of the osticket account

sipe

Hi! Please I need your helf for this problem. When I create a new agent this link is send by mail http://yyyy.yyyyy.net/osticket/scp/http://xxxxxx.xxxxxxx.net/osticket/pwreset.php?token=68Af3DFscU6Pra0BIdoQ5VtKgNnZWvGPAzX=awWg6c1XgXni. I would like to delete the first https, I don't know how can I do that.

ntozier

Did you try editing the new agent template?

sipe

no, I didn't try editing the new agent template

ntozier

Go to:
Admin panel -> Agents -> Templates
Click on Agent Welcome Email.
Check the template to see if someone else edited the template.
You might want to paste the contents of the template here.

sipe

ntozier Here is the contents of the template:

Hi %{recipient.name.first},
We've created an account for you at our help desk at %{url}.

Please follow the link below to confirm your account and gain access to your tickets.

%{link}

Your friendly Customer Support System
%{company.name}

sipe

ntozier Please I want to know what is the class in the source and the table in the database code which manages the links. I would like to check.

KevinTheJedi

@sipe

When you go to the template above, it should look like this:

Now, when you click the link you will get a popup to Edit like so:

Once you click Edit you should see the link Text and URL which should look like:

If your template is the same then you will need to also check Admin Panel > Settings > System > Helpdesk URL to see if this is accurate.

Cheers.

ntozier

KevinTheJedi If your template is the same then you will need to also check Admin Panel > Settings > System > Helpdesk URL to see if this is accurate.

Make your screen shot match Kevins.

sipe

I try this but I don't have the same result than you

sipe

I don't know please I need your help for this problem