Did you try editing the new agent template?

15 days later

no, I didn't try editing the new agent template

Go to:
Admin panel -> Agents -> Templates
Click on Agent Welcome Email.
Check the template to see if someone else edited the template.
You might want to paste the contents of the template here.

  • sipe replied to this.
    4 days later

    ntozier Here is the contents of the template:

    Hi %{recipient.name.first},
    We've created an account for you at our help desk at %{url}.

    Please follow the link below to confirm your account and gain access to your tickets.

    %{link}

    Your friendly Customer Support System
    %{company.name}

      @sipe

      When you go to the template above, it should look like this:

      Now, when you click the link you will get a popup to Edit like so:

      Once you click Edit you should see the link Text and URL which should look like:

      If your template is the same then you will need to also check Admin Panel > Settings > System > Helpdesk URL to see if this is accurate.

      Cheers.

        a month later

        I try this but I don't have the same result than you


        I don't know please I need your help for this problem

        ntozier Please I want to know what is the class in the source and the table in the database code which manages the links. I would like to check.

          KevinTheJedi If your template is the same then you will need to also check Admin Panel > Settings > System > Helpdesk URL to see if this is accurate.

          Make your screen shot match Kevins.

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