Help-me please :IMAP not available. PHP must have IMAP support included.

rayansl0302

Good afternoon, I'm using a program to run osticket application called xampp, it gives me a mysql, an apache and the possibility to run php, but the smtp server works normal, but imap does not work at all, is giving this error message ... can someone help me please!

ntozier

If you are running *nix you need to install the php-imap package.
If you are running Windows then you need to enable the imap extension.

rayansl0302

Thanks man

rayansl0302

How do I set up when the email configured in osticket receives a new message, automatically opens a ticket?

ntozier

Step 1:
Go to Admin panel -> Emails

Add a new email.
Give it the settings for your mail server, username, etc.

Step 2:
Go to Admin panel -> Emails -> Settings
configure the default system email.
configure how you want things to be.
Make sure that Email fetching is Enabled. Make sure Fetch on auto-cron is disabled.

Step 3:
Depending on your OS setup cron.php to fire on a schedule. [Linux cron, Windows Task Scheduler]
See docs for more information here:
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

rayansl0302

How do I configure my cron.php file to perform the automatic call open procedure?

ntozier

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

rayansl0302

Thanks man

ntozier

Very welcome.

note: you either need to use the user that the webserver runs as or no username specified.

rayansl0302

Right, thanks.

rayansl0302

How i translate my osticket for PT-BR? I already downloaded the pt_br.phar, what is the next step?

ntozier

From https://osticket.com/download/#ostLang

Installing Language Packs
Simply download one or more languages from this page and upload the phar file to 
the include/i18n folder of your osTicket installation.

If you want that the Primary language of your installation go to:
Admin panel -> Settings -> System and change the Primary Language drop down and click Save Changes.
Then go to Profile (upper right) and change your default language in your user profile.