To have Help topics in multiple combo

RSB_FAT

Hello there,

Is there any chance to have this feature integrated in the standard version of OsTicket ?
https://github.com/lermit4/osTicketTree : Help Topics in multiple combos

There were so many messages posted on this forum about this need, it appears to be an expected feature, don't you think ?

Thank you.

ntozier

It does not look like the author ever tried to add this to the core osTicket repository.
Or if they did I do not see it. If they do not submit it then the chances are 0 that it will be accepted.

RSB_FAT

Thank you ntozier for your answer.

I know this 4-year old code is not integrated in the core repo and won't be.
I gave this link as an example : it describes a feature that I consider as really important. And I am convicted it would also interest a lot of OsTicket admin users.
Without this feature, people who have several teams and departments have a big list of help topics that makes an interface not user friendly at all.

Personnally, I don't have the sufficient skills to develop it and submit the modification in the OsTicket repository.
Is there anotehr way to ask officialy this feature to the OsTicket team ?

Thanks again ntozier for the time you give to the community on this forum.

ntozier

I'd recommend that you create a feature request on github if there isn't already on.
If there is then post a comment saying that you need this functionality also.

To open a feature request to go github, open a new issue, and prefix the subject/title with [Feature Request].
You can do that here:
https://github.com/osTicket/osTicket/issues/new

And your very welcome for my time. 🙂