Hey KevinTheJedi ,
Hmm I think I did that, but perhaps I am missing something 😅
The scenario I have is the following:
- Department A (parent A), in which Master Agent is located and has
- Department A.1 (child of parent A)
- Department A.2 (child of parent A)
--> ticket is set to Department A.1
Master Agent has All Access role in Department A. But when I am logged in as this user in the portal, I can see the ticket and view it but all I can do is write an internal note.... So I guess I am missing some access role to be defined somewhere...
In the department access settings I see a section "Agents who have extended access to this department", do I need to play with this in the child department and add the Master Agent there too? ... but then this would come to the same as adding the agent in every child department....