ntozier Whenever we create a ticket or post a reply, there's a certain file that auto attaches itself. We tested again using different pc's and different user accounts, sadly, that certain file from another pc attaches itself again on ticket creation and on posting a reply. Right now, we are trying to update from 1.12.2 to 1.12.3 to see if it resolves our issue.
This bug started last friday when we tried attaching 16 files on ticket creation.