New Open Tickets not listed

cjay

When new ticket comes in via email, with remote piping, the tickets are not listed in the Agents ticket tab under open. Only way to see new tickets is through the "Users" tab. I would like to have all open tickets listed when you click on the Tickets tab.
Is there config setting I'm missing?

ntozier

Sounds like the ticket is being created in a Department that your Agent account does not have access to.

cjay

Thanks, under "settings->System, the default department is support and my agent is under support. I have the agent account set as "Administrator" only, Access primary dept. is support with all access. Under permissions, everything is selected.

Not seeing anything else to setup.

ntozier

Being an administrator does not grant you any access to tickets.
And what department is the ticket being created in?

cjay

The new tickets are being put under Support department.
Attaching pics if this helps as the agent. First shows no tickets being listed.
Second shows under "Users Directory".

Third shows the tickets
for the user:

ntozier

Version of osTicket?
Environment details?

There is a problem with the first screen shot.
It does not show the search box, [advanced], columns etc.
Are you seeing any PHP errors in your error log?
Any console errors in the browser?

cjay

Attaching screenshot of version.
OSTicket is running on CentOS7
I did find that doing search for status open will list the tickets. However what is the use of the "Open" field on the tickets tab?
Also, after assigning a ticket to the Agent, it will not appear when you select "My Tickets".

Not seeing any errors in the apache logs.

Here web console pic.

ntozier

Your version of PHP is not sufficient to run osTicket. Please upgrade.

ezvargas01

same here cannot view new open ticket.

KevinTheJedi

ezvargas01

Your issue is completely different than the OP and this thread is 3 years old. You need to open your own discussion with all the details as well as your issue.

Cheers.