Alert for auto-assigned tickets

nikola

Hello,

A little explanation:
There are 2 cases with the same procedure just different emails.

First case: An user sends an email to support@xxxx.xx, a ticket gets created and automatically assigned to the Helpdesk team.
Second case: An user sends an email to duplicate@xxx.xx, a ticket gets created and automatically assigned to the CRM Team.

The names of the teams don't matter it's only to understand better and to clarify that there are 2 different teams, and emails that users send emails to which creates a ticket.

My issue is that the agents in the teams don't get an email, that a new ticket is created, they have to go on the website and check for new tickets..

Is there a workaround a solution?

Thanks in advance

ntozier

I do not believe that there is a New Ticket Alert for Teams.

Some reason why you aren't using departments instead of Teams?

nikola

My bad sorry.

We use both. But yeah I don't get emails when they are created I don't know why. I get an email when a ticket is assigned to me, my agent.