Hello, i need send ticket data to externals, who haven't access to our osticket. How I can sent word file with ticket data as attachment just after creation a ticket?

There is no mechanism to so this in osTicket at this time (read as: it is not a feature in osTicket).

Your agent would have to export the ticket (as .pdf) and send it to the third party.

Very welcome. I'll close this thread. Please feel free to start a new one if you have another question, comment, etc.

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