Hello, i have a question, for example: I Ticket is overdue, the agent / user ignores this and the ticket will still in overdue. Is it possible, that a schedule send a mail to the agent after X days, that the ticket is still overdue?
Thank you
This is not a feature in osTicket at this time,
Okay thank you ntozier
@Pascalxd
We do have Schedules and Business Hours SLA as a feature but it's only available in the v1.14-rc2 release which is still a Release Candidate. You are more than welcome to download this version and install a test instance so you can play with the new features.
With this being said, @ntozier is right in that the Schedules feature we have now does not send an email after it has already sent the initial Overdue email.
Cheers.