Unable to close tickets

wrightk

During the past few weeks, our agents and admins have been uable to close support tickets. Some will closeout, while others won't. Is anyone experiencing this issue? If so, any help on how to resolve would be greatly appreciated. Thank you, Katie

ramrajone

wrightk
Can you give little more info on what's your current version of web server, PHP and osticket is?? and what kind of error are you getting?

ntozier

I haven't had a problem with this.

wrightk

We are currently using osTicket (v1.12.2) - I'm going to see if an update to the newer version will help. We are not getting any errors, which is making it challenging to determine what is happening.

I'll close a ticket and the green "Ticket # status changed to Resolved" appears, although nothing happens to the ticket and it remains open for a few minutes. I went back into the system and now it appears the tickets are no longer in the "Open" area - it looks like there is a delay vs. being unable to close them at this point.

I apologize for the confusion.

I'm not familiar with the web server/PHP info, which I'll need our head developer for.