Hi,
a staff user just told me he received today a stale ticket notification mail even if the ticket was closed last week.
This seems a bug (the user fowarded me the mail as proof) or do you think there could be other?
Server info:
Server Information
osTicket Version v1.12.2 (a5d898b) — Up to date
Web Server Software Apache/2.4.41 (Win32) OpenSSL/1.1.1c PHP/7.2.23
MySQL Version 10.1.37
PHP Version 7.2.23
Windows Server 2016
Did you go look at the ticket and make sure that it is "Closed"?
Hi @ntozier , sure, that was the first thing we did.
Take a look at this screenshot reporting the ticket details and the mail received by my colleague Monica.
https://pasteboard.co/IA4kTLN.png
Thanks
Marco
PS If it is a bug I think that it's not simple to reproduce as this is the first time it happens...
Hi @ntozier two quick updates:
the issue has happened one more time. My colleague received a second email about a stale ticket even if it had been already closed.
I updated OsTicket from 1.12.2 to 1.12.3.
Let's see if it happens again, however did you have any idea about why it happened?
Thanks
Marco
No idea but i passed this thread along to the devs the last time I responded. Hopefully they will look into it and get back to you.
