I have installed v1.6st through an install script on a hosting provider (that is the only version they offer). It has no data yet, and I am trying to upgrade to 1.12.2.

I used the upgrade/migration docs at https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html
However, I keep getting the error "mod_fcgid: error reading data from FastCGI server".
The active php version for the host is 7.3, and uses apache.

If you haven't done anything with the installation... I would just blow it away and install a proper version.
Seems like a hassle trying to upgrade from an ancient version to current when it will likely take the same amount of time to just install the right version. You already did the hard part of making the DB user. Thats my 2 cents.

    ntozier
    So just blow it out, upload files via ftp, connect to existing db....that what you mean?

      I would drop the database.

      re-create the database.
      grant permissions to the user on the database.
      Delete the php files.
      upload the 1.12.2 source files to where the old files were.
      And run the installer to populate the database.

      Yep....that was WAY easier! All good now!!
      Thnx!

      Very welcome.

      I'll mark this thread as resolved and close it. Please feel free to start a new thread if you have another question, comment, etc.

      ntozier changed the title to [resolved] upgrading 1.6st to 1.12.2 on shared host service.
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