I'm not using the assign option and I need to disable auto-assign to the last respondent when agent reopens a ticket.
Is there a setting or some way to handle this?
osticket v: 1.10.4
Disable auto assign to last respondent when agent reopen a ticket
This is not a feature in 1.10.4. BTW you should really upgrade.
If you were running the current version (1.12.2) I would say you could add the feature using this PR:
https://github.com/osTicket/osTicket/commit/e73e8819fc080548ba82d0b5ef7aa152cbe770ed
It will be in the next version (1.14) you will be able to:
Go to: Admin Panel -> Agents -> Departments -> click Department -> Settings
uncheck Reopen Auto Assignment
a month later
This feature is tested and it doesen't work on 1.14