[resolved] Adding a column to open ticket dashboard

Pasan_Mendis

I want to add a column to open ticket dash board.

I edited the tickets.inc.php file and add a column. Then I edited the os_ticket__cdata database and add some data to that column., but still it looks like this

Also I want to rename those tabs but if I do it, it will not work

ramrajone

Are you trying to create custom or just add personal ques to open ticket tab?
Take a look at this link: https://docs.osticket.com/en/latest/Features/Custom%20Columns%20&%20Custom%20Queues%20(Agent).html

ntozier

You should not be editing a cdata table. __cdata tables are temporary tables that routinely get dropped by the system and regenerated as needed.

You haven't told us anything about your environment (webserver, php version, osticket version, etc).
If you are running a contemporary version of osTicket (1.12.x) then you just go to Admin panel -> Settings -> Tickets -> Queues and add the column that you want to add.

Pasan_Mendis

I have added a new ticket detail in my ticket form and I want to display that as a column in the table.
(php version is 7.3.9 and os ticket version is 1.14-rc, webserver is xampp) I tried the custom queue also but I could not found the new column name in the columns tab.

And also I want to know the actual ticket details database.

ntozier

I have not played with the release candidate yet.

To see if you can add your column to the queue go to Admin panel -> Settings -> Tickets -> Queue tab and try adding it.

Pasan_Mendis And also I want to know the actual ticket details database.

No idea what you are trying to ask here...

Pasan_Mendis

u told that cdata base is a temporary database. I want to know the actual ticket detail database and where it is ?????

And I want to rename the already existing column headers.

Pasan_Mendis

I don't want to add a queue. I just want to edit existing dashboard of open queue.

Pasan_Mendis

I don't want to add a queue. I just want to edit existing dashboard of open queue.

Pasan_Mendis

I have done that.......
😁 thanks for the help guys........