Fields not appearing when an agent opens a new ticket
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Environment details? Version of osTicket?
I see nothing wrong in the environment (the devs recommend php 7.3, and I do not)
Most of your form appears to be missing. Please provide a screen shot of the entire New Ticket screen.
This is the full screen.. when raising a new ticket.
This is the screen when I go to edit a ticket which has been emailed through.
it is almost as though the fields appear but are not visible on screen as it shows the following error:
It looks to me like you have disabled required fields.
Go to Admin panel -> Manage -> Forms -> Ticket Details. Paste a screen shot of the page.
Click on the Config button for each row starting with Issue Summary. Go to Settings tab. Ensure that the fields are enabled. Ensure that Visibility is checked. repeat for Issue Details, Priority Level.
Are you showing me what they are now -or- that they were already like that?
This is what they are... I haven’t changed anything.,.
@brianmorganscrutton
I see that Organizational Unit is a Choices field...can you post the configuration for that field? Not the Settings tab but the Field Setup tab. Also, did you recently upgrade your helpdesk? If so, was this field added before or after an upgrade?
Organizational Unit
Settings
Field Setup
Cheers.
This field is a recent addition but the fields were not displaying before I added the field
change that to read:
1:LM 2:Field
Hi,
I have done as suggested above... but the fields still don't display when opening a manual new ticket.
The fields show when editing a ticket that has been generated from an email.
can anyone suggest a solution for this?
This is a long shot, but try switching to PHP 7.2.
