Hello, I have an MS Exchange online account with 1 user. Can I link an extra smtp email address to that and have it shared with osTicket?
Email settings in Exchange online (Office 365)
https://forum.osticket.com/d/93787-using-a-shared-mailbox-as-support-mail-office365/14
Take a look at the new posts on the thread.
My experience is that no you cannot, however I believe that osTicket might have been updated since I tried using "Microsoft Shared Accounts" to allow them to work.