add the expiration date

sistemci

How do we add the request expiration date to the list in which the requesting user views their opened requests?

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?

Since you posted in 1.9 it's obligatory for me to tell you that 1.9 is end of life and you will likely not find much support for running such an old and end of life version. You should upgrade. Adding columns to a queue is pretty trivial in the newer versions (1.11+). Adding columns to the ticket listing on 1.9 and under is non-trivial and requires modding the core files to achieve.

request expiration date? No such thing.
resolved date? No such thing.
Do you mean Closed date -or- Due Date?

This thread has directions for adding columns to old versions of osTicket.

https://forum.osticket.com/d/75457-a-better-ticket-list

Alternatively there is the "Custom Queues" feature here:
https://github.com/osTicket/osTicket/pull/2577 (old)
https://github.com/osTicket/osTicket/pull/4342 (new)

Personally I would just use Custom Queues feature in 1.11+, or you can try to use the feature from github pull request.

sistemci

248/5000
I have marked my version v1.12.2 incorrectly.

When the client requests, we want to add a date to it when we can show it.
for example
The ticket arrived on 19/09/2019, but we want to show that we can solve it on 21/09/2019.

ntozier

Admin panel -> Settings -> Tickets -> Queues.
Click on the queue that you want to add the column to.
Click the Columns tab.
Make the existing columns a little smaller.
Add the column you want.
Click Save Cahnges.

sistemci

hi wher is quwues-???

ntozier

If you do not see it then you are not running a current version of osTicket. They were added in 1.11. You can use them in 1.11, 1.12, 1.12.1, 1.12.2+

sistemci

ntozier

Thanks for your support I have updated the system.
How do I show users the expiration date I entered in the admin panel?

ntozier

Oh wait users. You have to edit the core files to achieve that. Queues are for Agents, not Users.