osTicket Version v1.12.2 (a5d898b) — Up to date
Web Server Software Apache/2.4.29 (Ubuntu)
MySQL Version 5.7.27
PHP Version 7.3.9-1+ubuntu18.04.1+deb.sury.org+1

Distributor ID: Ubuntu
Description: Ubuntu 18.04.3 LTS
Release: 18.04
Codename: bionic

I'm getting the following error:

When i try to paste an image inline in the message i get a "DB Error #1062"

The image does not show up. The only way to attach a screenshot / image is to save the file as a normal attachment and attach it.

#############################################################################
DB Error #1062

[INSERT INTO 2ost_attachment SET file_id = 438, type = 'D', object_id = 22843]

Duplicate entry '22843-438-D' for key 'file-type'<br /> <br />
---- Backtrace ----<br />
#0 (root)/include/mysqli.php(199): osTicket->logDBError('DB Error #1062', '[INSERT INTO 2...')<br />
#1 (root)/include/class.orm.php(3455): db_query('INSERT INTO2o...', true, true)<br />
#2 (root)/include/class.orm.php(658): MySqlExecutor->execute()<br />
#3 (root)/include/class.attachment.php(172): VerySimpleModel->save()<br />
#4 (root)/include/ajax.draft.php(101): GenericAttachments->upload(Array)<br />
#5 (root)/include/ajax.draft.php(301): DraftAjaxAPI->_uploadInlineImage(Object(Draft))<br />
#6 (root)/include/class.dispatcher.php(145): DraftAjaxAPI->uploadInlineImage('22843')<br />
#7 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('22843/attach', Array)<br />
#8 (root)/include/class.dispatcher.php(120): Dispatcher->resolve('22843/attach', Array)<br />
#9 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/draft/22843/at...', NULL)<br />
#10 (root)/scp/ajax.php(289): Dispatcher->resolve('/draft/22843/at...')<br />
#11 {main}
#############################################################################

I was at PHP 5.x.x prior, thought it might be PHP. So I went ahead and updated PHP to 7.3 - Did not help.

Thanks!