I have created custom forms for a total of 4 departments. These four departments had a drop-down list of topics that could be selected of issues that someone may have. However, I could only have one drop-down list set of topics appear under the subject line of the internal ticket system. I could not figure out a way to get multiple lists (topic that they select) to import as the subject line into the internal ticket system.
Creating multiple departments in ticket system.
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Environment details?
Version of osTicket?
Screen shots of what you are trying to do?