[resolved] IMAP ISSUES

demelos

I have enable map on google and set all the settings on osticket and still I keep getting:
Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure)
I am able to login with the with same credentials on google. but I can't get it to work. please anyone have any suggestions?

Thank you.

demelos

KevinTheJedi

@demelos

I'm able to use Gmail IMAP and SMTP just fine when using v1.12.2 and PHP 7.2. Typically Invalid Credentials means you are not providing the correct credentials to the server for authentication. Do you have 2-Factor Authentication enabled? Do you have Lessecureapps enabled? Do you have DisplayUnlockCaptcha unlocked for the email account in question?

I would tail your server's logs to see where the connection is failing and get a more detailed error.

Cheers.

demelos

KevinTheJedi Thank you!

demelos

This is really solved my problem. I will post here hoping to help others...

https://support.google.com/cloudidentity/answer/6260879?hl=en