Hi,
I have downloaded the latest plugin from https://osticket.com/download/
installed it. Created a folder gave 777 permission to the folder.
changed to filesystem in the settings

this is the folder completely empty

Im not sure where im going wrong.

Im using a shared hosting server Crazydomain, I have cpanel access.
the attachments are still showing file file.php?key123
im not able to understand why im not able to see the attachments in the selected folder.
I have read all the topics and none of them were of help hence creating one.

kindly help me out on this.

one more thing after creating the folder and giving it 777 permission. and .keep file is created when i input the folder name in the plugin. so im guessing the setting are correct but i still dont see the attachments in the folder

Did you create a new ticket with an attachment?

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