Form Field Conditions

BobbyH-

Hello all,

New to osTicket (Version v1.10.1 (9ae093d)), but I have been very pleased with my experience so far. Anyway, I'm actually reaching out here because I'd like some assistance creating conditional form fields. Basically, I'm trying to create a field that will prompt a subcategory based on the users choice. My field in question is a choice field labeled "multiple locations?" I want the user to be prompted with a short answer "site" (or location name) field if they choose yes. And if no, simply not show this secondary field.

The answer to this might be obvious enough, but I'm having a hard time wrapping my head around it...

Thanks for your help!

ntozier

This is not currently a feature in osTicket... with the exception that Help Topics can add a custom form to the ticket (with lists, fields, etc)

BobbyH-

Thank you for your help. I actually just spent a few hours trying to flesh this all out. I'm starting to understand how each form, list, help topic, etc., are interlinked. However, it just made me realize that I'm in need of suggestions for best use.

In my first post, I was hoping to just have the end user fill in the blanks. But given the diversity of the clientele I'm dealing with, I'm not sure that's a good idea...

A brief background on my situation: I have a city, recently a charter school, a small HOA, several residential, and sole proprietorship businesses I'm providing technical support for.

I'm wanting to migrate their needs to this platform with some semblance of organization based on the type of client, i.e. business (organization or individual), school, residential. And then type of issue.

Currently, I have it broken down into general inquiry, service request and incident request. The first of the group I'm wanting to reserve for folks not under contract. And the other two visible to contracted clients only.

Am I asking too much? ...Lol

cgubi

Good Morning,

I think that this could be a feature of general interest. I am managing a department with 5 teams. I must use a custom form for all the department which must be seen as a single entity at corporate level. In the form, when choosing the right team from the dropdown menu, it would be useful to have a conditional menu with a list of help topic that changes according to the previous choice. I think that this feature could be easily implemented extending the feature of the "choices" field form, allowing a second level of choices for each first level option. @ntozier could you please consider to introduce this function that will be really useful?

ntozier

I am not the gate keeper of features. The devs are.

That being said if anyone wants a feature they can open an issue report on github with a title prefix of [Feature Request] and they will consider it.

cartmega

For nested custom lists, you may try a plugin called Ajax Superlists.
Superlists is a plugin that allows for smart, dynamic, interlinked and grouped ajax custom lists on the ticket creation page.
Find out more here: superlists-for-osticket

JuVDC

Hey @cgubi have you ever found a solution for what you're looking for?