Friends, when opening or answering a ticket, is automatically attached to a file used in other tickets in this new ticket, at random. Worse, I can't delete these attachments from the ticket.
Grateful for the help!

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Environment details?
Version of osTicket?
Screen shots?

14 days later

Hello sorry for not being able to express myself.
Note in the ticket 2044, that when adding the responses to the ticket, attached files related to other tickets (1996 and 2000), this realized that occurs at random, and are not on all tickets.

Thank you for now!

@ricardolira

Clear your browser cache, clear your browser cookies, clear server cache (restart Apache), and restart PHP-FPM (if running).

Cheers.

a month later

Hello, please, some help, nothing resolved while, when posting any message to the ticket, random files are attached with a message. (I updated osticket, database, php, apache, installed plugin to save attachment elsewhere, but nothing solves this bug) Thank you!

2 years later

Hello,
I have the same problem exactly, on reply, or new ticket we found random attachments appears (on of our files) this happened in many users and from different PCs.

Is any one able to catch the problem?

Thank you

7 days later

@mohemn Please start your own thread.
Please done be a necromancer.
This thread is two years old.

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