Hi,
Currently the forms that we can build on OsTicket have a fixed layout and number of fields. It it possible to have a "Add New Row" Button that adds a new set of fields? for example if I am collecting Name, Phone number and Address in a form when I click "Add New Form" another of fields to collect Name, Phone number and Address get added" P.S. some web forms have this feature "Click + to add new row"
"Add New Row" in Osticket Forms
This is not a feature in osTicket at this time.
What you can do it create your form and attach it to Help Topics so when a person selects that Help Topic it adds the form and the User can populate it.
Alternatively they would put the information needed into the body of the ticket.
6 days later
Thank you.
Actually some products allow a spread sheet kind of form element this helps when the list is large and instead of attaching a file the data can be typed on the form itself. Useful in some usecases as any processing of the data can be done withing OsTicket instead of picking up the file from the downloads folder.