more than one status lists

jpmadriaga

Is it possible to have more than one status lists, and then assign that list to a particular help topic?

ntozier

There is only one status list that matters. Admin panel -> Manage -Lists -> Ticket Statuses.
There is however nothing stopping you from creating another list that looks like it might be a status list (but is in fact just a list) and adding it anywhere you want.

jpmadriaga

ntozier Then I understand that you cannot assign another list of states, since its operation will be otherwise.

ntozier

You can assign another list. The list can be anything... but they are not states/statuses. It's just a list.