O365 mail setup

_Cole_

Hi all,

I need help setting up an O365 mail on OSTicket.
So far i have tried all the usual settings but cant get mail working, am I doing something wrong?

The error I'm getting is: "Can't connect to VIE-efz.ms-acdc.office.com,993: Network is unreachable"

Is OSTicket supporting TLS protocol in mail? Since I can't seem to find it in the options.
OSTicket I'm using is v1.12.2 (a5d898b)

Please do tell what more info can I give.

Thank You in advance!

RBGE

_Cole_ Yes, O365 is supported although you're not using the correct settings. below is what I have for my O365 setup:

Username and password specified above, but not included in screenshot obviously!

_Cole_

Hi, thanks for the reply!
These are the same settings I'm getting the error with:

With the above settings in Sending mail, I get this error:

RBGE

_Cole_ Ah, sorry - thought you'd actually specified one of the CDN addresses. Is there any restriction on the server, such as a firewall, SELinux, etc... that would block this outgoing connection? You do have the correct details, and even if you had the wrong password, you'd still connect (albeit with an authentication failed error instead).

_Cole_

Yeah, I have no idea what's VIE-efz.ms-acdc.office.com supposed to mean...

Restrictions were checked and there's nothing blocking the ports...

RBGE

_Cole_ VIE-efz.ms-acdc.office.com is just one of the (many) regional servers Microsoft use - when you connect to outlook.office365.com it picks the closest one available to you, so don't worry about that. You just need to use outlook.office365.com as the address and let the rest sort itself out.
The fact you're getting a failed to connect error means something is preventing the connection from going out - are you able to post a screenshot of the 'Server Information' and 'PHP Extensions' sections in Admin -> Dashboard -> Information please?

_Cole_

Sure, here's the screenshot:

I'll try to check once more if there's something blocking outgoing connection...

RBGE

_Cole_ Hmm, everything looks okay there. PHP and Apache versions are all good, and all extensions are happy. One way to help narrow things down is from the server where osTicket is running, try typing telnet outlook.office365.com 993. You should see output similar to below:

# telnet outlook.office365.com 993
Trying 52.97.133.146...
Connected to outlook.office365.com.
Escape character is '^]'.

Note that the resolved IP may well be different for you. If it stops at Trying {IP Address}... then it's failing to connect on that port and you can check any firewall or SELinux logs. Note that even if it does work it doesn't rule anything out completely, as it's possible that something like SELinux would stop PHP from opening the connection via the osTicket files.

You can also try typing getenforce which will tell you what status SELinux is in. If it's enforced, try typing setenforce Permissive which will not disable SELinux, but will allow things it was blocking previously to go through. To revert back, just type setenforce Enforcing or reboot the server (setenforce does not persist across reboots). Also note setenforce needs either root or sudo access!

Vaseem

RBGE in my case SELinux setting was the issue. Thanks for your response, it helped.