- Edited
Good evening
there could be variants to the issue i am facing and i can assure you i have read and tried some of the suggestions previously provided but no success yet
The environment:
PhP 7.0 on centos
Apache
issue
1.email fetch creates alerts that tickets have been created but on logging to the osticket, i am unable to see the tickets .
2 checked the db and the tickets were created with a status_id of 1.
How do solve this issue?