Buenas, me gustaría cambiar las opciones de "responder a" en los tickets,
<select id="reply-to" name="reply-to">
<option value="all" selected="selected">All Active Recipients</option>
<option value="user">Propietario del Ticket (xxx@yyyyyy.com)</option>
<option value="none">— No contestar al Email —</option>
</select>
Realmente lo que quiero es cambiar el orden, que la opción predertmianada sea:
— No contestar al Email_

Es una instalación LOCAL
Gracias,

/include/staff/ticket-view.inc.php

starting on line 879.

             <tr>
                <td width="120">
                    <label><?php echo __('Reply To'); ?>:</label>
                </td>
                <td>
                    <?php
                    // Supported Reply Types
                    $replyTypes = array(
                            'all'   =>  __('All Active Recipients'),
                            'user'  =>  sprintf('%s (%s)',
                                __('Ticket Owner'),
                                Format::htmlchars($ticket->getOwner()->getEmail())),
                            'none'  =>  sprintf('&mdash; %s  &mdash;',
                                __('Do Not Email Reply'))
                            );

                    $replyTo = $_POST['reply-to'] ?: 'all';
                    $emailReply = ($replyTo != 'none');
                    ?>
                    <select id="reply-to" name="reply-to">
                        <?php
                        foreach ($replyTypes as $k => $v) {
                            echo sprintf('<option value="%s" %s>%s</option>',
                                    $k,
                                    ($k == $replyTo) ?
                                    'selected="selected"' : '',
                                    $v);
                        }
                        ?>
                    </select>
                    <i class="help-tip icon-question-sign" href="#reply_types"></i>
                </td>
             </tr>

Good luck.

Gracias, con esto entiendo que puedo cambiar el orden del "array", en mi caso poner primero:
Thanks, with this I understand that I can change the order of the "array", in my case put first:
'none' => sprintf('&mdash; %s &mdash;',
__('Do Not Email Reply'))

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