@gfuente this thread is 6 months old and doesn't appear to be related to email templates.
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Please include the following in your thread:
Environment details
Version of osTicket
Did you download and install the language pack?
Did you go to Admin panel -? Emails -> Templates, create a new template, and select the proper language?