It was working up until today, and no changes were made to the code below.
<tr>
<td colspan="100%">
<br/>
<a id="sendMe" href="javascript:void(0);" style="border: solid 2px red; color:red; padding:5px;background-color:#eeeeee;" >SRS 2nd Level Support</a>
<br/><br/>
</td>
</tr>
<script type="text/javascript">
$(document).bind( "ready", function( ) {
$( "#sendMe" ).click( function( ) {

 					var href = "mailto: ?" ;
 					href += "subject=SRS_Ticket#%20<?php echo $ticket->getExtId(); ?>";
                    href += "%20%20/%20%202nd%20level%20support%20requested&cc=jason.stagich@ericsson.com; doan.nguyen@ericsson.com&body=Name:%09<?php echo $ticket->getName(); ?>";
 					href += "%20%20/%20%202nd%20level%20support%20requested &body=Name:%09<?php echo $ticket->getName(); ?>";
 					//cc=jason.stagich@ericsson.com; doan.nguyen@ericsson.com; 	
 					href += "%0APhone:%09<?php echo $ticket->getPhone(); ?>%0AEmail:%09<?php echo $ticket->getEmail(); ?>";
 					href += "%0ASite ID:%09<?php echo $ticket->getsiteId(); ?>";
 					href += "%0AIMSI:%09" + $( "[name='imsi']" ).val() + "%0ASRS_Project:%09" + $( "[name='project']" ).val() + "%0AIssue:%0A";
 					     					
 					window.location = href;
     			} );