I have configured osTicket (v1.12.2) and all is working well with users able to log tickets etc - really like the product. However, we have some 'power users' within organisations who when configured as primary users for the organisation, can see all other tickets for their organisation. we added a custom list and internal field to identify the application the ticket referred to and I would like specific users to only see tickets for their organisation but only for some applications. Does anyone have a suggestion other than creating additional (extraneous) organisations to facilitate this?