The field I'm adding is a test field to learn how it works.

Select a Help Topic on the open ticket screen.
Does it show up then?

Yes! The fields displayed when a help topic was selected. Why is that?

You didn't have a help Topic selected so it doesn't know what forms to add.

Oh! So I can have different custom fields for each help topic?

Yes you can. It's one of the things that I really love about osTicket.

4 years later

Is there any way to populate a custom field based on the "contents" of an incoming email? i.e. if the email was from an automated source and could put something like variableName::variableValue

    Qualutions

    Not at this time, no. You can always modify the code to your liking though.

    Cheers.

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