Hi,
internal staff agents asked me to modify osticket ticket details adding a custom field.
This is now easy, respect to old versions of OsTicket, but they also asked me if there is a way to organize statistics dashboard adding a dashboard where the reports are grouped by this new custom field.
Is this possible or should I have to customize code to do that? In the second case could you suggest me a starting point to look at from the code?
Thanks in advance.
Marco

I believe that you would have to edit the corefiles of the product to achieve this.

    16 days later

    @smithclarkson01 Please provide the original poster with step by step instructions how you think they can

    smithclarkson01 Grouping them with new custom field

    in the dashboard. This will prove to me that you are not a spammer.

      a month later

      Editing the core files won't help to fix the problem. kinemastermodapkDOTco

      Grouping them with the new custom field is the solution, try it if you have any problem let me know I will help you solve.

      Moderator's note: removed url and made it human readable. This response appears to be legitimate otherwise.

      2 years later

      You’d need to edit some of the product's corefiles and directories to do this.

      Write a Reply...