As you can see in this following screenshot

There are two types of "Open" .

I was confused why there are two types of "Open" and why they are different.
After some checking I think this should be named:

Open
Unasnwerd
Answered
Overdued

What is your opinion ?

  • RBGE replied to this.

    mLipok Admin -> Settings -> Tickets -> Queues. From there, click on "Open / Open" and change the queue name to Unanswered.

    I found out that at last night.
    But this is Suggestion.... not Help ..... sub forum.
    I thought that here is the right a place to disscuse about eventual FeauterReqeust before posting ticket on GitHub.

    ... I think this should be default names for this option in standalone instalation (out of the box).
    Fot this reason I ask:
    "What is your opinion ?"

    What you call unanswered... are not unanswered... they are open.

      Open = 684 tickets
      Answered = 126 tickets
      Unanswered = 558 tickets = Open - Answered = 684 - 126 = 558

      a month later
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