Hi All, Is it possible to configure as follows Server Information osTicket Version v1.12 (a076918) — Up to date Web Server Software Apache/2.4.39 (Unix) OpenSSL/1.0.2r PHP/7.3.5 mod_perl/2.0.8-dev Perl/v5.16.3 MySQL Version 10.1.39 PHP Version 7.3.5 Thanks, Mohan.
Agent A describes an admin.
Agent B and C take a look at Admin panel - > Agent -> Roles to see which ones you can and cannot do. I think that you will have a problem making it so that an Agent cannot reply to a ticket.
I have hired a new employee, for now, he is on an internship (trial period) . And I want to give him READ ONLY possibility.
So the feature to disable responding ability for Agent is really necessary.
mLipok Wouldn't adding your intern to the department with the 'View only' role do this? 🤔
Sounds like the makings of a feature request.
