Hi All,
Is it possible to configure as follows

Server Information
osTicket Version v1.12 (a076918) — Up to date
Web Server Software Apache/2.4.39 (Unix) OpenSSL/1.0.2r PHP/7.3.5 mod_perl/2.0.8-dev Perl/v5.16.3
MySQL Version 10.1.39
PHP Version 7.3.5
Thanks,
Mohan.

Agent A describes an admin.

Agent B and C take a look at Admin panel - > Agent -> Roles to see which ones you can and cannot do. I think that you will have a problem making it so that an Agent cannot reply to a ticket.

I have hired a new employee, for now, he is on an internship (trial period) .
And I want to give him READ ONLY possibility.

So the feature to disable responding ability for Agent is really necessary.

  • RBGE replied to this.

    Sounds like the makings of a feature request.

    mLipok Wouldn't adding your intern to the department with the 'View only' role do this? 🤔

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