Hi,

I really hope someone answers this query of mine.

I set up osticket 1.12v and email is working fine.
Email working means, after adding my host and smtp port settings, OsTicket system is able to send email/alerts to clients and the admin after tickets are created.

first, I'm confused between piping and polling.

But now, I also want the functionality where the system should automatically create a ticket if my client sends an email to : support@mydomain.com
it should automatically create a ticket in the system and this client should also get a usual reply with the ticket number
my hosting mail server is gmail and i am using ubuntu 14.04 server
osticket version 1.12

so, basically I want both methods: ticket creation via web and ticket creation by sending email to support@mydomain.com
I knew there is a process called cronjob. But i dont know how to create a email fetching script and setup cronjob for all these process.

Kindly help me at the earliest.

Thanks a lot

Please also let us know me about how can i use google groups osticket 1.12v.

Polling is the process of going out and connecting to a mail server to collect email. (Such as if you are using IMAP or POP to collect email).

Piping is the process of the mail server dumping any incoming emails directly to the webserver script which tosses them into osTicket.

Gmail does not support remote piping to my knowledge so you would have to use Polling (IMAP/POP). You can technically use all three ways of creating tickets in tandem (assuming different email addresses, etc.) I.e. a user can log into the UI and open a ticket, or email to a specific email which osTicket colects via POP or IMAP and it creates a ticket, or email to another address that is piped directly to osTicket.

I do not know if you can use Google Groups specifically since I didn't even realize that was still around. But you can use regular gmail and G Suite (formerly Google Apps for domains, formerly Google Apps for Work). See the docs at: https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html

11 days later
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