Hello,

Please help me with my problem, Recently I've got complaint that most of my client response to their ticket via email wont go to the system and always go to my alert email address. It was working before until I got so much complaint about it. I don't open my alert email address and I only open my osticket account. Can anyone help me with this?

Thanks in advance,
Chris

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?
Have you checked your mailbox to see if the missing mails are there?

Write a Reply...