@az68

Look at the raw email and see if there are encoding issues or something.

Cheers.

@az68

I can't do anything with what you posted. I need the full raw email including the headers above.

Cheers.

@az68

Unfortunately not. I tried piping that in and it gave me a few errors. Essentially what you are pasting is not the full raw email including headers. In order to do further testing I need the full raw email including the headers.

Cheers.

Maybe email them?

@az68

Yea I still can't do anything with that. Try forwarding that same email to a Gmail account then click View Original. This will give you the proper format we need to test.

Cheers.

@az68

With this being said, emojis are stripped from the body to prevent this. You can see the stripping here:

• https://github.com/osTicket/osTicket/pull/4523/files
• https://github.com/osTicket/osTicket/pull/4823/files

Cheers.

@az68

You must have some sort of special clipboard or something as the email is formatted incorrectly...please don't post in PDF as that might be messing up the format.

Please copy the "Show Original" content and paste it in a .txt file, review the .txt file to make sure the content matches what you see in gmail "Show Original", and then upload that .txt file here.

Cheers.