I see these features have already been requested in 2014 and 2015 but not yet supported.

The ban list would be greatly improved if it supported wildcards to ban entire domains. We get spam from domains with different user names and our ban list is just growing.

Also, a "ban and delete" option would be great. Currently you have to ban the email address, find the user in the user list, then delete that user and select to delete all tickets.

You can use Ticket Filters to "ban" domains.
Rule: User / Email Address Contains: domain.tld
Action: reject ticket.

Thanks, already doing that for some domains, will look at this again.

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