Currently I have
osTicketVersion : v1.12(a076918)
Web Server Software : Apache/2.4.28(Win32) PHP/5.6.31
MySQL Version : 5.7.19
PHP Version : 5.6.31

I have added the LDAP Authentication and Lookup plugin and configured it and its working. Agents log in and are authenticated via LDAP to Active Directory.

When we open new tickets, the lookup or create a user pops up, entering at least 3 letters will trigger a LDAP lookup and find a user. I will see two different type of users , for example if I look for Jane Smith (new ticket) I will see JSmith@domain.com (Remote), for Jane Doe (already opened a ticket with this user) I see JDoe@domain.com. No (Remote) next to the name.

In setting this up, I only want the agents right now to have access to create tickets, whether the request comes in via phone, email, or they walk up to the desk and ask we do something. Eventually we may open it up to the end users so they can check the progress of their tickets.(this part is still in discussions)

What is the difference between one account with the (Remote) at the end of the name and the one without ?

What is the difference between, in the Admin Panel -> Agents and Agent Panel -> Users -> User Directory ? I see the Agents I created in the Admin panel listed under User Directory. I also see the Jane Doe user that we have been using as a test to create test tickets. but under status they are all Guest. Does this mean that Jane Doe can log in to the Support Center home page ?

(Remote) means that it found the user in AD.
With out that it means it found a local (in osTicket already) user.
Functionally there should be no difference between the two.
Any user that a ticket is created for also gets a guest account in osTicket.
Yes, that means that they can log into the User portal and access their tickets.

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