Ticket Filters (to and CC) - do not trigger action

mokamobile

Does anybody knows, if the well known problem of TO and CC filter not working is solved in any version? My version is v1.10.4, And this filter definitely do not work.
Is there any way to solve?
As far as I see by forums search, it's an old problem that was never solved.

ntozier

Not real sure what you are talking about.
github issue url?

mokamobile

ntozier https://github.com/osTicket/osTicket/issues/3382

ntozier

I would recommend that you upgrade and see if the issue was fixed in a newer version. The devs generally do not go back to old versions to fix issues and fix them in the next version. You could also check the PRs and see if there is a fix for it on github for a much newer version 1.11 or 1.12 or develop-next.

mokamobile

ntozier ok, remarks on issue fixed not found. The only way is to test.... Ok thanks.

mokamobile

UPD: installed and tested V1.12 - same issue - filter do not trigger action. how to debug this filter to have information for correction?

ntozier

post screen shots of filter / action.
Post email (with full headers) example email that you think should trigger filter.

KevinTheJedi

@mokamobile

Read my response to you on Github.

Cheers.

mokamobile

Kevin, great explanation, thank you.